Refund policy

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30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria

  • Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • You’ll also need the receipt or proof of purchase.

Initiating a Return

To start a return, please contact us at info@ozdressingtable.com.au.

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted. 

Please note that unless the return is due to a product quality issue, any return request made after the product has been shipped will be subject to a return shipping cost and a 20% restocking fee.

For any return queries, feel free to contact us at info@ozdressingtable.com.au.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, or gift cards. If you have any questions or concerns about your specific item, please contact us.

Exchanges

If you need to exchange an item, the fastest way is to return the item you have and place a new order for the desired item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@ozdressingtable.com.au.